Refund Policy

This Refund Policy explains when and how you can request a refund for paid BuildByRavi CRM subscriptions.

1. 14-day money-back guarantee

New paid customers may request a full refund within 14 calendar days of the initial payment. The request must be made via [email protected] and include your account email and reason for refund.

2. Annual plans

Customers on an annual plan who request a refund after the 14-day window may receive a prorated refund for unused full months, at our discretion. Setup fees and one-time charges are non-refundable.

3. Monthly plans

Monthly plans are billed in advance and are non-refundable after the 14-day guarantee window. You may cancel at any time to prevent the next billing cycle.

4. Exceptions

Refunds will not be issued in the following cases:

• Accounts terminated for violation of the Terms of Service or Acceptable Use Policy.
• Add-on usage already consumed (e.g., email sends, AI credits).
• Requests made more than 12 months after the original charge.

5. Processing time

Approved refunds are processed within 7-10 business days to the original payment method. Bank processing times may add a further 3-5 business days.

6. Disputes

If you believe a charge is unauthorized or incorrect, contact us first at [email protected] before initiating a chargeback so we can resolve it quickly.

7. Contact

Billing questions? Email [email protected].