Privacy Policy

This Privacy Policy explains how BuildByRavi CRM (“we”, “us”) collects, uses, and shares information about you when you use our Service. We are committed to protecting your privacy and being transparent about our practices.

1. Information we collect

• Account information: name, email, phone, title, timezone, photo, password hash.
• Customer Data: contacts, companies, deals, leads, tasks, meetings, notes, emails, and other content you upload.
• Usage data: pages visited, features used, IP address, browser type, device identifiers.
• Communication data: messages you send to our support team and consent records.

2. How we use information

• To provide, maintain, and improve the Service.
• To authenticate you and prevent unauthorized access.
• To respond to your requests and provide support.
• To send service announcements and (with consent) marketing communications.
• To comply with legal obligations and enforce our Terms.

We do not sell your personal information. We do not use Customer Data to train AI models.

3. Legal basis (GDPR)

For users in the EU/UK, we process personal information on the following legal bases: (a) performance of the contract with you; (b) our legitimate interests in operating the Service; (c) compliance with legal obligations; (d) your consent (which you may withdraw at any time).

4. Sharing & disclosure

We share information only with:

• Service providers who process data on our behalf (hosting, email delivery, analytics) under written contracts.
• Legal authorities when required by law or to protect our rights.
• Successors in connection with a merger, acquisition, or sale of assets (you will be notified).

5. International transfers

We may transfer your data outside your country of residence. When we do, we use appropriate safeguards including Standard Contractual Clauses.

6. Data retention

We retain account information for as long as your account is active and for 30 days after termination to allow export. Customer Data is retained according to your subscription plan and may be permanently deleted upon request or after the retention period expires.

7. Your rights

Depending on your jurisdiction, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion (“right to be forgotten”).
• Restrict or object to certain processing.
• Data portability — receive your data in a machine-readable format.
• Withdraw consent at any time.
• Lodge a complaint with a supervisory authority.

Email [email protected] to exercise any of these rights.

8. Security

We use industry-standard safeguards including encryption in transit (TLS 1.2+), password hashing with scrypt, cookie-based session authentication with HTTP-only flags, and access controls. No method of transmission over the internet is 100% secure; we will notify you of any data breach as required by law.

9. Children

The Service is not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy. Material changes will be notified at least 30 days in advance via email or in-product notice.

11. Contact

Data controller: BuildByRavi CRM. Email: [email protected].